Website & Product
How the CLAN website, product information, imagery and specifications should be understood.
About CLAN Vitrified
CLAN Vitrified Pvt. Ltd. is a manufacturer and supplier of vitrified tiles and architectural surface products based in Gujarat, India.
Our website is designed primarily as a digital product showcase and business communication platform through which visitors can explore CLAN tile collections, surface designs, formats, finishes, product imagery, catalogues and information about our company.
The website may also allow architects, designers, homeowners, builders, dealers, distributors, importers, exporters and other business partners to contact CLAN regarding product requirements, projects, dealership opportunities, distribution and international trade enquiries.
Unless expressly stated otherwise, the website does not constitute an online retail store and displaying a product does not by itself constitute an offer to sell that product.
Website purpose
The information available on this website is intended to help visitors discover and understand CLAN Vitrified products and services.
The website may contain information relating to vitrified tiles, glazed vitrified tiles, double charge tiles, nano vitrified surfaces, architectural tiles, formats, finishes, applications, surface appearances, collections and other products manufactured, supplied or represented by CLAN.
Website content is provided for general information, inspiration, product discovery and business enquiry purposes.
Final product selection should always be based on applicable physical samples, current technical documentation, commercial quotations and product specifications supplied or confirmed by CLAN or its authorised representatives.
Product images and digital tile previews
CLAN makes reasonable efforts to present product imagery accurately. However, tile photographs, room visualisations, digital previews, renders, catalogue graphics and website images are intended primarily for visual reference.
The colour, shade, texture, surface reflection, pattern, grain, gloss level and overall appearance of a physical tile may differ from what appears on a computer, mobile phone, tablet or other display.
These differences may result from photography, lighting, image processing, screen calibration, display technology, compression, ambient light and other technical factors.
Natural-looking designs, marble effects, stone effects, veins, patterns and graphical variations may also differ between individual tiles or production batches.
Accordingly, website images should not be treated as an absolute representation or contractual guarantee of the final physical product.
Where appearance is important to a project, customers and project professionals should review suitable physical samples before confirming an order.
Product variations
Certain variation is inherent in ceramic and vitrified surface manufacturing.
Tiles supplied under the same collection or design may contain acceptable variations in shade, tone, graphic pattern, veining, texture, surface characteristics or dimensions in accordance with applicable manufacturing tolerances and product specifications.
Differences may also occur between different manufacturing batches.
Customers should take such variation into account when selecting products and calculating required quantities for a project.
For larger installations, sufficient material from the same production batch should generally be arranged where visual consistency is important.
Product specifications
Product information displayed on the website may include size, thickness, finish, surface type, application, collection name, technical characteristics, product photography and other descriptive information.
CLAN makes reasonable efforts to keep such information accurate and current. However, specifications may be updated as collections, manufacturing processes, product ranges or business requirements evolve.
Information displayed on this website should therefore not be considered the sole technical specification for procurement, construction or installation purposes.
Before ordering or specifying a CLAN product, users should obtain or confirm the latest applicable technical documentation.
Product availability
The appearance of a tile, collection or catalogue on the website does not guarantee current production or availability.
Products may be added, updated, temporarily unavailable or discontinued without prior website notice.
Availability may vary according to production schedules, inventory, quantity, format, finish, location, destination country and commercial requirements.
Please contact CLAN or an authorised business partner to confirm current availability.
Commercial & Projects
Pricing, transactions, samples, installation and project-related responsibilities.
Pricing and commercial quotations
Unless specifically stated otherwise, product prices are not displayed or fixed through this website.
Any quotation, estimated price, commercial discussion or preliminary information communicated following a website enquiry remains subject to formal confirmation.
Pricing may depend on product selection, quantity, taxes, packaging, transportation, insurance, destination, export requirements, currency, commercial terms and other factors.
A website enquiry does not create a binding purchase or sale agreement.
A commercial transaction becomes binding only according to the applicable quotation, purchase order, pro forma invoice, invoice, agreement or other commercial documentation accepted by the relevant parties.
Orders and commercial transactions
Where an enquiry submitted through the website develops into a commercial transaction, that transaction may be subject to additional terms contained in quotations, invoices, purchase orders, dealership agreements, distribution agreements, export documents or other contractual documentation.
If those commercial terms conflict with these general website Terms & Conditions in relation to a specific transaction, the applicable signed or accepted commercial agreement will normally govern that transaction.
The website itself should not be interpreted as creating a supply contract merely because a visitor views a product or sends an enquiry.
Samples
Physical samples may be available depending on the product, location, project and commercial arrangement.
A sample represents the general appearance of a product but may not reproduce every graphical or tonal variation found across a complete installation.
A supplied sample also may not be from the same manufacturing batch as subsequently supplied material unless expressly confirmed.
Installation and application
Product suitability may depend on installation location, substrate, adhesive, grout, environmental conditions, loading, maintenance requirements, slip resistance, surface finish and applicable construction standards.
Website categories such as floor, wall, residential, commercial or similar application descriptions are general guidance unless supported by applicable technical documentation.
Architects, contractors, installers and customers remain responsible for confirming that a selected product is suitable for its intended project and for following appropriate installation practices, professional advice and applicable standards.
CLAN is not responsible for problems resulting from incorrect installation, unsuitable substrate preparation, improper adhesive or grout selection, poor workmanship, incorrect handling or use contrary to applicable product guidance.
Cutting, handling and installation loss
Tiles should be inspected before installation.
Installation of tiles may generally be treated as acceptance of visible characteristics that could reasonably have been identified before installation, subject to applicable law and contractual arrangements.
Customers should account for reasonable cutting, breakage, pattern matching and installation waste when calculating required quantities.
Required allowances will vary depending on tile format, layout, project complexity and installation conditions.
Enquiries & Global Business
Website communication, dealerships, exports, international connections and catalogues.
Enquiries through the website
Users may contact CLAN through enquiry forms, email links, telephone, WhatsApp, contact forms or other communication methods available through the website.
When submitting an enquiry, you agree to provide information that is accurate and reasonably complete.
Submission of an enquiry does not guarantee acceptance of a project, dealership, distribution request, export opportunity or commercial relationship.
CLAN may decide whether and how to respond to an enquiry based on relevance, territory, commercial feasibility, availability and business requirements.
Dealer and distributor enquiries
The presence of a dealer or distributor enquiry option does not constitute an invitation that guarantees appointment as an authorised CLAN dealer, distributor or representative.
Any dealership, distributorship or commercial representation relationship requires separate evaluation, approval and, where applicable, formal documentation.
No person or organisation may represent itself as an authorised CLAN partner solely because it has contacted CLAN through the website.
Export and international business enquiries
The CLAN website may enable overseas buyers, importers, distributors, architects, developers and other international partners to contact us regarding export opportunities.
All international transactions remain subject to mutually agreed commercial terms, applicable laws, export and import requirements, customs procedures, documentation, destination regulations, shipping arrangements and payment conditions.
References to global presence, international business, exports or worldwide connections are intended to communicate CLAN's business capabilities and relationships. Such references do not guarantee product availability, regulatory approval or delivery in every country or territory.
Global connection platform
The website may display maps, location markers, export connections, regions, countries or graphical representations of international business activity.
Such visualisations are primarily informational and illustrative.
Map graphics may be stylised and should not be relied upon for geographic, political, legal, navigational or territorial purposes.
The appearance of a country or region on a map does not necessarily indicate an exclusive distributor, permanent office, legal establishment or guaranteed availability unless expressly stated.
Website forms and email drafts
Certain website forms may prepare or open an email draft using the visitor's email application.
Where this functionality is used, preparing or opening a draft does not mean the enquiry has been successfully delivered to CLAN.
The user remains responsible for reviewing and sending the message through their email application.
CLAN cannot guarantee delivery of messages affected by email provider restrictions, spam filtering, internet failures or incorrect contact information.
Catalogue downloads
The website may provide digital catalogues, brochures, PDFs, specification materials or other downloadable resources.
These materials are provided for general reference and may be updated from time to time.
A previously downloaded catalogue may therefore contain products, specifications or information that have subsequently changed.
Users should confirm current product information before making purchasing, specification or project decisions.
Content & Website Use
Intellectual property, marketing materials, user submissions and acceptable use.
Intellectual property rights
Unless otherwise stated, the website and its contents are owned by, licensed to, or lawfully used by CLAN Vitrified.
This includes the CLAN name, trademarks, logos, product photography, tile graphics, collection names, catalogue designs, website design, text, copy, illustrations, renders, videos, artwork, user-interface elements, technical materials and other content.
Nothing on the website grants a user ownership of CLAN intellectual property.
You may access website content for legitimate personal, architectural, project-selection or business evaluation purposes.
Unauthorised reproduction, scraping, republication, modification, commercial distribution, resale or exploitation of website content is prohibited unless written permission has been obtained from CLAN or the relevant rights holder.
Product images and marketing materials
Dealers, distributors, architects, designers or business partners wishing to use CLAN product images, logos, catalogues or promotional materials for commercial purposes should obtain appropriate authorisation where required.
Permitted materials must not be altered or presented in a way that misrepresents CLAN, its products, specifications or commercial relationship with the user.
CLAN may request removal or correction of inaccurate, outdated or unauthorised marketing material.
Trademarks
CLAN, CLAN Vitrified and associated logos, marks and branding displayed on this website may be trademarks or proprietary identifiers of CLAN Vitrified and/or associated rights holders.
Use of these marks without appropriate authorisation is prohibited except where permitted by applicable law.
Nothing in these Terms transfers any trademark rights to website users.
User-submitted information
If you submit information through the website, you represent that you have the right to provide that information and that doing so does not violate the rights of another person or organisation.
You should not submit confidential technical information, trade secrets, unlawful content, malicious software or information belonging to another party without appropriate authority.
Information submitted to CLAN may be used for responding to enquiries and managing legitimate business communications in accordance with our applicable privacy practices.
Acceptable website use
You agree not to misuse the website.
You must not attempt to interfere with website operation, gain unauthorised access to systems, introduce malware, conduct automated scraping that places unreasonable load on the service, impersonate another party, submit fraudulent enquiries, bypass security controls, use website materials unlawfully or use the website in a manner that infringes intellectual property or other rights.
CLAN may restrict or block access where misuse, security risks or unlawful activity are reasonably suspected.
Legal & Privacy
Third-party services, disclaimers, liability, privacy, security and governing provisions.
Third-party websites
The website may contain links to external websites or services, including mapping platforms, social networks, messaging platforms, video services and other third-party resources.
These services operate independently from CLAN.
We are not responsible for the availability, content, privacy practices, security, accuracy or operation of third-party websites.
Accessing an external link is at the user's discretion and may be subject to separate terms imposed by that third party.
Maps and directions
Map links, location information and directions provided through the website are intended for convenience.
Actual travel routes, road conditions, access points and destination information may change.
Users should confirm current directions through an appropriate navigation or mapping service before travelling.
Website availability
CLAN aims to maintain reliable website access but does not guarantee uninterrupted or error-free availability.
The website may become temporarily unavailable due to maintenance, technical problems, updates, network conditions, hosting issues, cybersecurity measures or circumstances outside our reasonable control.
CLAN may modify, suspend or discontinue any website feature without prior notice where reasonably necessary.
Accuracy of website information
We make reasonable efforts to provide useful and accurate information.
However, typographical errors, outdated information, technical inaccuracies or incomplete information may occasionally occur.
CLAN reserves the right to correct website content at any time.
No statement on the website should override a subsequently issued formal specification, quotation or commercial agreement.
No professional advice
Website content relating to architecture, interiors, tile application, materials, installation or design is intended for general information and inspiration.
It does not replace advice from architects, engineers, contractors, installers, interior designers or other qualified professionals.
Users remain responsible for obtaining appropriate professional advice for their particular project.
Website disclaimer
The website and its general informational content are provided on an “as available” basis to the extent permitted by applicable law.
CLAN does not warrant that every image, specification, catalogue, visualisation or description will be completely free from error or remain current indefinitely.
Nothing on the website constitutes a guarantee beyond any warranty expressly provided in applicable commercial documentation.
Limitation of liability
To the fullest extent permitted by applicable law, CLAN Vitrified and its directors, officers, employees and representatives will not be liable for indirect, incidental, special or consequential loss arising solely from reliance on general website content, inability to access the website, third-party services or digital representations of products.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Any liability relating to the actual purchase or supply of CLAN products may additionally be governed by the commercial terms applicable to that transaction.
Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website, infringement of another party's rights, unauthorised use of CLAN intellectual property or violation of these Terms.
This provision does not limit any rights available to consumers or other users under mandatory applicable law.
Privacy and personal information
When you submit personal information through the website, its collection and use should be read together with the CLAN Vitrified Privacy Policy.
Personal information may include your name, email address, telephone number, company details, location and information contained within an enquiry.
Please review our Privacy Policy for further information regarding how such data is handled.
Security
CLAN may implement reasonable technical and organisational measures intended to protect the website and information submitted through it.
However, no internet-based service or electronic communication method can be guaranteed to be completely secure.
Users should avoid transmitting highly sensitive information through ordinary website forms or unsecured email communications.
Children
The CLAN website is primarily designed for customers, professionals and business users interested in architectural surface products.
It is not intentionally designed as a service directed specifically at children.
Users who are not legally capable of entering into agreements should use the website only as permitted under applicable law and with appropriate parent or guardian involvement where required.
Changes to products and collections
CLAN continually develops its product range.
We may introduce, alter, rename, redesign, replace or discontinue products, formats, collections, finishes, packaging or technical characteristics as part of product development and manufacturing operations.
We are not required to maintain a product indefinitely merely because it continues to appear in older photographs, catalogues, archived materials or third-party websites.
Changes to these Terms
CLAN may revise these Terms & Conditions when necessary to reflect website changes, business developments, legal requirements or operational practices.
Updated Terms will be published on this page with an appropriate Last Updated date.
Continued use of the website following publication of updated Terms constitutes acceptance of the revised Terms to the extent permitted by law.
Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
No waiver
A failure by CLAN to enforce any provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other legal right.
Entire website agreement
These Terms, together with any Privacy Policy, Cookie Policy and other legal notices published on the website, constitute the general terms governing use of the CLAN Vitrified website.
Separate commercial agreements may apply to purchases, dealerships, distributorships, exports, projects or other business relationships.
Governing law and jurisdiction
These website Terms & Conditions are intended to be governed by the laws of India, subject to applicable mandatory legal requirements.
Any dispute relating specifically to use of this website should be subject to the jurisdiction of the competent courts in Gujarat, India, unless another jurisdiction is required by applicable law or agreed through separate commercial documentation.